Return Policy

30-Day Return Policy

To assist Customers with returns, the Company has established the following procedures, which apply to all returns for refund, repurchase or exchange:

  • All merchandise must be returned to the Company by the Customer who purchased it directly from the Company.
  • The return must be accompanied by:
    • The original packing slip and order number
    • The unused portion of the product in its original container
    • For returns on cancelled orders, items must be in new/unused condition
  • Proper shipping carton(s) and packing materials should be used in packaging the product(s). Customers should use the best and most economical means of returning the item(s). It is recommended that the customer obtain a tracking ID for the returning shipment.
  • All returns must be shipped to the Company with the shipping pre-paid. The Company does not accept shipping-collect packages (C.O.D.).
  • Original shipping charges, any commissions paid, as well as any applicable restocking fees are removed from any eligible refund.
  • Refunds can only be issued to the original form of payment.
  • In the event a store credit or coupon is used, refunds are issued as store credit.

If any returned product is not received by the Company’s distribution center, it is the responsibility of the Customer to trace the shipment. In the event the return shipment is lost or damaged, the loss is solely on the Customer and the return is void. If the returning items are not received by the Company within 30 days from the initial return request, the return will be void.

Once an order is processed, it cannot be cancelled or altered. If you have any questions about our shipping or return policy, or about a current order, please email support@everra.com. Please include as much information as possible, including your name and order number as well as shade/style of items if applicable.